The online form at right is used to receive complaints from patients, family members and other members of the public.
TIPS ON FILING A COMPLAINT ONLINE
NCMB’s online form is programmed with a “timeout” feature that clears entered information if the user does not submit a complaint within a set period of time. Users are not able to start a complaint, step away, and then come back to complete the rest of the form at a later time. To prevent problems, complainants are highly encouraged to:
Compose offline, then cut and paste Write the complaint statement – the description of what occurred or explanation of the matter to be investigated – using word processing software. When you are ready to submit, cut and paste the statement into the complaint form. Please do not send your complaint statement as an attachment.
Have files you want to share ready Gather any electronic records, files or documents you wish to submit with your complaint so you can attach them before submitting the form. Attachments may not exceed 20 MG.
Check your junk mail After submitting the form, check spam or junk email folders in addition to the email inbox when looking for email confirmation from the Board that a complaint has been received. All complaints are confirmed via email.
Additional information about filing a complaint:
There is no “statute of limitations” with respect to filing a complaint. However, the Board is generally best able to obtain accurate and complete information when a complaint is submitted as soon as possible after the matter that prompted the complaint.
A copy of the complaint will be provided to the licensee to allow him or her to provide a response to the Board.
Copies of medical records may be obtained as part of the review process.
If the complaint involves a specific patient, please be sure to include the patient’s full name and date of birth, names of any hospitals or health care facilities where care was provided and specific date(s) of all appointments and consultations referenced in the complaint.
Complaints will be acknowledged via email within two weeks. If no acknowledgment is received, send an email to firstname.lastname@example.org
Obtaining Medical Records - If the licensee/medical practice in possession of the patient’s medical records fails to respond to a formal request to provide copies of records in a timely manner (e.g. within 30 days) the patient requesting records may submit a complaint.
The Board recommends reading the Complaint FAQs before submitting a complaint.
Will my complaint be taken seriously?
Each complaint is thoroughly evaluated to determine if a violation of Board policy or state law has occurred. NCMB may take public action only in matters where it is determined that a violation of Board policy or state law occurred.
Under state law, complainants have the right to be informed of the outcome of their complaints, even if it does not result in public discipline. However, a licensee’s complaint history is confidential. State law prohibits the Board from stating whether complaints have been filed about a particular practitioner.
Please contact the Board’s Complaint Department at 1-800-253-9653 (ext. 501).